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1. Who are your customers?
2. What are the main methods of our payment?
3. Do I get any discount if my purchase is in large quantity?
4.What can I do if I don't like the artworks that I have received?
5.Are your oil paintings as authentic in reality as they appear on your website?
6.Can you tell us how you can afford to sell the finest museum quality paintings at your lowest prices?
7.Are the paintings also available in sizes different than the sizes listed?
8.If I do not have an image of the painting that I am interested in, can you help me find it?
9.Do you also offer portrait paintings from photographs?
10.Can you tell me how long it takes to complete the painting?
11.Are the paintings framed?
12.Can I be assured that all information that I enter on your website is safe?
13.Do you ship worldwide?
14.What if I am not happy with my purchase, can I return it and get my money back?
15.Do you wholesale and sell in Quantity?
16.How are paintings packaged for shipping?
17.How can you afford to sell your paintings at these prices?
18.What if I have some questions that are not answered here?
Q: Who are your customers? ( Back to Top)
A: Our E-store is for the general Internet shopper worldwide while our main customer base is in Canada and the United States. They are mainly from one of the following three groups:
•Individual artwork collectors
•Private and government owned art galleries
•Artwork wholesale dealers and retail stores
Q: What are the main methods of our payment? ( Back to Top)
A: For your convenience, we currently accept the following three payment options:
•Payment by major credit cards with Paypal
•Western Union: A fast, reliable and convenient way to send a money transfer.
Q: Do I get any discount if my purchase is in large quantity? ( Back to Top)
A:YES, the rate of your discount varies depending on the quantity of your order and the promotion we offer at the time of your purchase and the amount of total discount will be calculated at the check out point.
Q:How long does it take to process orders? ( Back to Top)
A:Once you place your order, we estimate that your order should ship in about three(3) weeks.
If you like to have your paintings to arrive your house/office in 7 days, please add $20 for UPS/FedEx express delivery. This is just like we have any paintings any styles any sizes in stock - and you will be able to get any painting you like without any compromise. This is still much, much lower prices than you buy from a local gallery or other stores.
Q: What can I do if I don't like the artworks that I have received? ( Back to Top)
A: If you for any reason are not satisfied with your purchase, you can simply return it to us within 15 days of the date of the original purchase and have your money refunded as soon as we receive the returned items (excluding shipping and handling costs).
Q: Are your oil paintings as authentic in reality as they appear on your website? ( Back to Top)
A: YES, all of our paintings are 100% genuine and authentic, they are hand-painted, brushstroke by brushstroke in the traditional way on blank canvas.
Q: Can you tell us how you can afford to sell the finest museum quality paintings at your lowest prices? ( Back to Top)
A: YES, we are one of the largest sources in the world for the finest oil paintings directly from the artists. Our overhead is low and we act as a direct link between you and the artists. We do NOT purchase paintings from third source. All reproduction services are provided by our OWN artists. We work with each and every artist on a daily basis.This is how we can afford to provide you with the best quality paintings at the lowest prices anywhere in the world.
Q: Are the paintings also available in sizes different than the sizes listed? ( Back to Top)
A: YES, we have given you a lot of choices for the size of an item, however, if none of the sizes listed is what you desire,not a problem at all! Please contact us to specify the item code and your desired size we will be glad to assist you.
Q: If I am looking for a specific painting not found in your website, can I have it custom painted? ( Back to Top)
A: YES, if you need a painting that is not available in our catalog, it is possible that we can still have it painted for you. You can send us the image of what you’d like painted or simply forward us the artist's name and the title of the painting and we would be happy to help. The cost will depend upon the size and the detail of the work; we will give you a quote of the price once we receive your request.
Q: If I do not have an image of the painting that I am interested in, can you help me find it? ( Back to Top)
A: YES, we would be happy to help you do that! If you would like us to search for a specific painting for you, please try to provide us with as much information (e.g. artist, title, description or image, etc.) as you can and we'll do our best to find it and give you a quote of the price.
Q: Do you also offer portrait paintings from photographs? ( Back to Top)
A: YES, if you would like to have a portrait painted from a photograph, we offer that service as well. Please send us the image of the photograph you’d like painted and we would be happy to help. The price will depend upon the size and the detail of the work, which we will give you a quote of upon receiving your request.
Q: Can you tell me how long it takes to complete the painting? ( Back to Top)
A: YES, most paintings can be completed and shipped out approximately in 25 workdays depending on the size and detail of the work. We are always committed to bringing you the work you are expecting within the shortest time possible without compromising its quality. Once you receive your painting, we are positive you will be very pleased with the quality.
Q: Are the paintings framed? ( Back to Top)
A: No, all of our paintings are shipped unframed in protective tubes due to the difficulties of shipping fragile goods internationally, unless a special arrangement is made with us.
Q: Can I be assured that all information that I enter on your website is safe? ( Back to Top)
A: YES, because your payment is made with Paypal,which is the global leader in online payment solutions and has more than 50 million account members worldwide. Your credit card and other personal information entered on our website are only seen and handled by Paypal, with Paypal your financial information stays safe. Plus, you’re protected 100% against unauthorized use of that information.
Q: Do you ship worldwide? ( Back to Top)
A: Yes, all of our paintings are shipped and received worldwide within 15-20 days of the original purchase date with no extra cost.
Q: What if I am not happy with my purchase, can I return it and get my money back? ( Back to Top)
A: Yes, your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with what you receive, you may return it within 7 days of the original date of purchase and we will be glad to refund the full amount of your purchase (excluding shipping and handling costs).
Q: Do you wholesale and sell in Quantity? ( Back to Top)
A: We offer discounts to qualified wholesalers and artwork dealers.
Q:How are paintings packaged for shipping? ( Back to Top)
A:Oil on canvas, we will roll up the painting into a mailing tube and ship out. Gallery wrap paintings will be packed into a heavy carton box with bubble papers. We at getartgallery.com promise to handle each painting with great care in order to ship them safely to customers.
Q: What if I have some questions that are not answered here? ( Back to Top)
A:If there is anything else you would like to know please feel free to contact me any time. I do check my email very regularly and will get back to you as soon as I can.
Our Service E-mail: email@example.com